Corona Virus COVID-19 Information page


Members’ NCC Briefing note 15-07-2021



2021-04-28 - NHS COVID-19 Briefing for stakeholders


At Healthwatch Norfolk we are launching a project alongside Healthwatch Suffolk to find out how people affected by cancer have accessed their appointments during the pandemic.

We are working with the people in charge of cancer services in Norfolk and Suffolk to help shape the way appointments are accessed in the future, so it is vital that we get as much feedback as possible to get an authentic sense of patient opinion.

If you live in Norfolk or Waveney and have had a cancer diagnosis, referral or treatment since March 2020, Healthwatch Norfolk and Suffolk would love to hear from you.

Whether you have had virtual appointments (by phone or video call, for example), in-person appointments, or a combination of both your experiences could help shape future provisions.

If you would like to participate, please contact Healthwatch Norfolk by calling 0808 1689669, or emailing [email protected]. Alternatively, the survey can be completed online by visiting

We are also asking our audience to forward the information to as many people as possible, to help us with this important piece of work. We would be extremely grateful for any support you can offer.

Healthwatch Norfolk and Healthwatch Suffolk are the independent voices for patients and service users in our counties. We gather your views of health and social care services to ensure they are heard by the people in charge. For more information about what we do, visit our websites and”



2021-03-03 - NHS COVID-19 Briefing for stakeholders


2021-01-21 - NHS COVID-19 Briefing for stakeholders


2021-01-07 - COVID-19 Briefing for stakeholders


070121- Wave5PCN-MediaReleaseFinal

Media Release – Vaccinations and new sites v2 COVID-19 07.01.21



COVID-19 Briefing for stakeholders 09 12 20


First Buses notification

Following UK Government’s announcement of a second lockdown from Thursday 5th November, we wanted to contact you to inform you about our services. Rest assured that we are working with government and local authorities to ensure our buses are running to take people to school, university and enable those who need to travel to do so.

Service levels
For the vast majority of services we don’t expect to make any changes, but if we do, you’ll find the latest information for your local area on our website which will be kept up to date.

Keeping you safe
We want to make sure that every passenger is confident when travelling with us. That’s why we’re working extra hard behind the scenes with an enhanced daily cleaning regime. Here’s a reminder of what you can do to protect yourself and those around you:

  • Wear a face covering: Wearing a face covering on public transport is mandatory, unless exempt, to help stop the spread of Coronavirus.
  • Keep the windows open for additional ventilation. We appreciate the weather is turning colder with winter approaching but leaving the windows open helps us to stay safe, so don’t forget to dress warmly on your travels.
  • Use the First Bus App: Not only can you buy your tickets in advance, but you can plan your journey, check live bus times, track your bus and check live seat capacity.
  • Pay contactless: To avoid handling money, go contactless and pay either with a contactless card, Google or Apple Pay.
  • Keep your distance from others: To help you keep a safe distance from other passengers, we’ve marked out which seats aren’t available to sit on.

For more information visit our Coronavirus page here

2-11-2020 – Link to updated Government instructions issued on 31st October (due to be approved by Parliament Tuesday 3rd November);



Norfolk County Council and the NHS Norfolk and Waveney Clinical Commissioning Group are trying to make the Flu Toolkit as widely available .

You can download it here :

This link will be available for four weeks so please encourage others to download it as well and pass it on to other organisations.

This is an extract of the key points

Toolkit to support organisations to deliver key flu messages to target audiences

This toolkit is designed to help organisations to encourage those to access a free flu vaccination.

This includes organisations and people who work with:

•              Those with long term health conditions

•              Early years setting aged 2-4 years

•              Parents of children aged 2 – 11 years old

•              Carers

•              Those who are pregnant

•              Over 65 years of age

This toolkit provides access to bespoke materials aimed at specific target audiences.



COVID-19 Briefing for stakeholders 16 09 20


Coronovirus Update 9-9-2020


The Brundall Community Response team has stood down for the time being.

The Team has a message to all volunteers and those who had been shielding:

The work of the Community Response Team has now drawn to a close.

Across Postwick, Brundall, Blofield we have had around 110 volunteers looking after over 200 households.  Over 700 tasks have been completed.  Householders have been so very grateful for the support you have offered.  Those of us who set up this team would also like to offer our heartfelt thanks for the time and effort you have given to assist those shielding in our local villages.  We simply could not have managed without you.

aAs mentioned last time those who still need support will be helped by our colleagues in the Brundall and Blofield Good Neighbours Scheme.  If you have enjoyed volunteering and would like to continue to help you would be most welcome to join them.  More information about the Good Neighbour Scheme is detailed below to sign up for help or as a volunteer please contact 0800 688 9677 or [email protected].

If there is a second spike the team remains on hand to swing back into action should the need arise. Those volunteers on the team are now aware and the Response Team has updated its bank of volunteers accordingly. The Team has also updated its list of those residents who are still shielding who have consented to being supported by the Brundall and Blofield Good Neighbour Scheme.

Please scroll further than the below post as we have posted many sources of advice and help:


Update on bus services

Carers emergency leaflet


Norfolk and Suffolk Community Trust:

Through this difficult time, it’s natural to be feeling unsure, concerned about the future and cut off from others. We are here to help, offering support by telephone, video call, instant messaging and webinar.

 We offer a range of courses, talking therapies such as cognitive behavioural therapy, counselling for depression, interpersonal therapy and couples counselling, and access to online social events to help us feel connected. Our social events are based around the ‘5 ways to wellbeing’ and range from quiz nights to gardening.  We also have a variety of regular online webinars which focus on ways to look after your mental health during the Coronavirus pandemic.

 Should you wish to talk to one of us directly, you can self-refer for a telephone assessment.  More information about this can be found here.  The Wellbeing Service is an NHS IAPT service which offers a range of psychological therapies to help and support people to manage stress, low mood and anxiety, whatever the cause. We aim to reduce the onset of these difficulties, prevent deterioration, and promote recovery by offering a range of flexible services tailored to meet specific needs. Our Peer Support Workers have lived experience of mental health and use this expertise to support your recovery journey.

Our service provides support to anyone age 16 or over.  For more information please visit our website or call: 0300 123 1503

For news, updates and alerts for same day appointments please follow us on FacebookInstagram and Twitter.


A message from First Buses:

Following recent guidance from the Government I want to update you on what we’re doing to keep our services running for essential travel and key workers. I also want to share the changes we’re making to keep customers and colleagues safe whilst on board, and the steps you can take to help everyone travel safely.

Keeping Everyone Safe
First Bus has responded to government advice to enable social distancing on public transport and with immediate effect you’ll start to notice additional steps being taken to ensure a safe journey for everyone.

Our buses will be operating at a reduced capacity with around 1 in 4 seats being available. The Government has advised that people only make essential journeys and where possible travel off peak to avoid busy times, but you still may see ‘Bus Full’ signs as some services reach their revised capacity more quickly.

Occasionally a bus may not stop, most likely as it has reached its reduced seating capacity. If the bus does stop, but is near capacity, the driver will only allow one person to board for every person that gets off, so you may need to allow extra time for your journey and be prepared to wait.

In addition, you will also see further measures in place to help enable you to comply with social distancing guidelines. These include:

  • New capacity signs by the entrance of each bus
  • Seat signs and stickers to clearly show where you should and shouldn’t sit to maintain a safe distance
  • Reminders to be considerate of other passengers
  • No longer allowing standing

What can you do to stay safe?
You can help us by changing your behaviour in line with the reduced capacity. This might include:

  • Only travelling by bus if your journey is essential
  • Planning your travel in advance, avoiding peak periods
  • Wearing a face covering when on board
  • Sitting in a window seat, leaving an empty row of seats in front and behind
  • On our double deckers, consider sitting upstairs (if you are able)
  • Paying with contactless or purchasing your ticket in advance on our App
  • Using the correct change if you must pay by cash
  • No longer eating or drinking whilst on board
  • Leaving windows open to aid ventilation

Keeping you informed and updated
We are working hard to ensure that our website, social media feeds and colleagues are updated with the latest information, as quickly as possible.

Our telephone lines remain open if you do need to talk to us. Our operating hours are 9am-5pm Monday to Friday. Outside of these hours you can contact us via the contact form on our website. Our team will be monitoring Twitter at the weekends between 9am and 5pm and on weekdays between 7am and 7pm.

Thank you for your ongoing support.

Stay safe,
Giles Fearnley
Managing Director, First Bus


Update on the Broads – Briefing regarding boating and the latest Covid regulations:



Dear Sharon

We have been asked by Active Norfolk to distribute this information to all Town and Parish councils.  So if you are aware of folks in your patch who would benefit and you can distribute them please order what you need from the link embedded in the message from Active Nofolk below.


Free “Exercise at Home Packs” for Vulnerable Adults

Staying active is an important way to keep healthy and resilient to the coronavirus and is so important that the government has identified it as one of the four reasons that people can leave their homes.

However, there are many vulnerable people who are isolating at home and who are also living without access to internet, and therefore unable to access the wealth of online fitness resources and advice.

Active Norfolk is now offering free physical activity packs to support vulnerable adults who are isolating during the COVID-19 pandemic to be active at home.

These packs are specifically designed to support those that are digitally excluded and therefore unable (or unwilling) to access online health resources, although they are suitable for any vulnerable adults needing support to maintain their health and wellbeing at home during this time.

The packs are small and lightweight, containing:

·         a guided home exercise booklet;

·         a resistance band (yellow, lightest resistance);

·         a Sitting Room Circuits DVD which contains a half hour guided walk through of gentle exercises that can be done at home and are suitable for those that currently do little or no exercise; and

·         information leaflets with tips on reducing sedentary behaviour and information about a physical activity call-back service for individuals that want tailored 1:1 advice over the phone.

Active Norfolk hope to be able to target distribution to those who are known to be digitally excluded – if that information is known. However, we are happy to provide packs to support all vulnerable adults to be active at home.

To request free packs for your parish or district, please use the online form at We will acknowledge receipt of your request within 2 working days and will notify you when your pack is out for delivery.

Alternatively, contact Kristen Hall at Active Norfolk to discuss your requirements: [email protected] / 07920 407 088

 Free exercise telephone support for vulnerable adults

Active Norfolk want to ensure that vulnerable and digitally isolated residents are supported to be physically active.,

A free call-back service is now available through the Norfolk County Council Customer Service line.

People who are vulnerable and without access to internet can call 0344 800 8020 and select Option 5 and speak to someone to request a call back from Active Norfolk.

A qualified physical activity instructor will call them back free of charge and give tailored one-to-one guidance on how they can safely exercise at home.

Please share this information to any residents or groups who may benefit from this service.


Chief Constable Simon Bailey feels the reason that Norfolk has adhered to the lock down so well is because “we recognise that by doing so, we are protecting the NHS and saving lives” in his latest video.



Members' NHS briefing note 04-05-2020


Sent on behalf of:

 Domestic Abuse and Sexual Violence Board (DASVB) Chair Dr Gavin Thompson, Director of  Policy and Commissioning, Office of the Police and Crime Commissioner for Norfolk and Deputy Chair T/D/Superintendent Andrew Coller, Safeguarding and Investigations Command, Norfolk Constabulary   

 We would like to draw your attention to two new free live chat facilities which are now available to those seeking assistance and support from online resources.  

 Domestic Abuse 

 The Pandora Project, which offers advice, support and information to adults and children affected by domestic abuse, working across West and North Norfolk, have launched a new on line live chat service to support victims of domestic abuse.

 The service is currently available Monday to Friday, 1-3pm with 3 operators working simultaneously to offer advice and support around domestic abuse issues. 

 All Victims of Crime

 Victim Support launched its new Live Chat service on the 24th April 20This 24/7 online support service will be available to all victims of crime in England and Wales. This will meet the support needs for all victims of crime such as those impacted by Hate Crime, Scams & Fraud and Domestic Abuse. Visit for more information.

 We would encourage all partners show support by sharing this information with their associated partners and communities as the services offers individuals the chance to talk to trained supporters online and in confidence.

 Many thanks

 Gavin Thompson

Temporary Detective Supt Andrew Coller


NHS Briefing:

Members' NHS briefing 27-04-2020


This guide has been issued by Norfolk Constabulary. It is useful to enable people to make the right choices:

College of Policing_What-constitutes-a-reasonable-excuse


22042020 CV-19 Funding Stream summary


Share your experience of accessing information, care and support during COVID-19

Healthwatch Norfolk are encouraging people to share their experience of using health and social care services since the outbreak of COVID-19, so that constructive and supportive information can be passed on to service leaders.

The spread of the virus has led to unprecedented changes to the way patients and service users receive care: pharmacies are struggling to keep up with demand for medication; many GP appointments have been postponed or conducted remotely; and strict protocols have been implemented in hospitals and care homes to prevent infection.

Healthwatch Norfolk Chief Executive, Alex Stewart said: “For all of us that use local services it is an unusual time, where we have had to adapt to necessary changes quickly.

“It is crucial we do everything we can to enable staff to do their jobs safely and effectively, but it is equally important that we learn from this experience and that public opinion is listened to.

“Whether you have personally used services or look after someone else that does, this is an opportunity for you to have your say.”

The survey is an opportunity for you to have your say about anything relating to care and support since the outbreak of the virus, but Healthwatch Norfolk are particularly interested in hearing about:

  • Quality of local information and advice about coronavirus
  • Your experience of urgent and emergency care
  • Experience of health and social care routine appointments
  • Communication from NHS Trusts, councils and charities
  • Managing your mental and physical health at home
  • Advice for individuals and families in self-isolation
  • Caring for someone in isolation
  • Access to dentistry in Norfolk
  • Positive experiences and messages of support for health and social care staff

As emergency plans to support Norfolk’s population are rolled out across the county, Healthwatch argue that listening to the public is pivotal to ensuring that the health and wellbeing needs of people are met.

Mr Stewart reinforced Healthwatch’s ability to relay public praise and concerns at this time:

“We have direct links to the public agencies providing front-line services in response to COVID-19, including local authorities, hospitals, GPs, pharmacies and care homes. Our recommendations are taken seriously by service leaders, so every response to our survey will be acknowledged and listened to intently.”

The organisation will provide regular updates to leaders so that real-time feedback can be used to positively impact the way services are being delivered.

To take part in the survey, visit or contact Healthwatch Norfolk directly on 01953 856029 to share your experience with a member of the team.



Some recent WELLBEING publications:

Press Release 17-4-2020_Homeless and Rough Sleeper action

Members’ NHS briefing note 16-04-2020

Media release - GP practices to provide extra support and monitoring for vulnerable patients 150420 (3)


A reminder that if you are a Brundall, Braydeston or Postwick resident you should have by now received your Yare Valley Voice magazine edition for April 2020 and contained within it you should have received a poster entitled “Community Response Team – Do You Need help With?”:


Social phone call

Collecting prescriptions

Pet care (dog walking, food delivery etc)

Utility key top up

Other errands

The number to call if you now need assistance as you are under instruction to stay indoors for the lockdown period is: 07494 408301/ Or email [email protected]


Information issued from Norfolk County Council 27-3-2020

Letter to residents 24-03-20

Support for Business Mar20

Sources of help and information

Bulletin 24 March 2020

As instructed by the Government Brundall’s Play Parks/skate parks and sports courts are officially closed. All parents and children must not use them. See below for the avoidance of doubt for the playgrounds and other areas: 2. CLOSING NON-ESSENTIAL SHOPS AND PUBLIC SPACES Last week, the Government ordered certain businesses – including pubs, cinemas and theatres – to close. The Government is now extending this requirement to a further set of businesses and other venues, including: ● all non-essential retail stores – this will include clothing and electronics stores; hair, beauty and nail salons; and outdoor and indoor markets, excluding food markets. ● libraries, community centres, and youth centres. ● indoor and outdoor leisure facilities such as bowling alleys, arcades and soft play facilities. ● communal places within parks, such as playgrounds, sports courts and outdoor gyms. ● places of worship, except for funerals attended by immediate families. ● hotels, hostels, bed and breakfasts, campsites, caravan parks, and boarding houses for commercial/leisure use (excluding permanent residents and key workers). There will be penalties in the form of on the spot fines issued for anyone not complying with the law as from tomorrow.

Brundall Countryside Park, Cremer’s Meadow, Church Fen, the Cemetery and Cemetery pitch and the footpaths through the Memorial Hall remain accessible.


In the light of the current, but ever-moving situation, the Parish Council will remain on hand to assist with any help it is able to give. The Council is working with Yare Valley Churches, the Brundall and Blofield Good Neighbour Scheme, the Memorial Hall and Postwick Parish Council to form a team of willing volunteers to assist the vulnerable and elderly who have had to self-isolate.

Please see the links on the right hand side of this website for Broadland District Council and Norfolk County Council who are giving out essential advice and help for all Broadland and Norfolk residents. It is a live link and so will give you daily updates.

Please also see the Gov. UK link to follow health and safety advice going forward. (See Blogroll – right of web page).


Please see the below notice that has been issued this week if you can help or if you need help:

Be A Good Neighbour!

At this great time of strain, it is important we do our best to help each other and keep things as normal as we can. But, given the latest advice surrounding the prospect of self-isolation for everyone over the age of 70, as well as those with underlying health problems, or showing symptoms, we clearly cannot continue to operate as normal.

We are therefore working together across our community to coordinate service and support that volunteers can offer safely without risking the health of the people around them. This will take the form of telephone support, delivery of food, medicine and library books and any other support volunteers are able to provide. We will be guided by NHS England’s advice as the situation evolves and will endeavor to effectively communicate future messages.

The parish volunteers are being co-ordinated by representatives from the Yare Valley Churches, Brundall Memorial Hall, Brundall and Postwick Parish Councils and the Brundall and Blofield Good Neighbour Scheme, supported by Brundall Home Hardware.

However, it is important we don’t over-react too. There is a lot of really helpful information already on the NHS website.

Our challenge now is to do the best we can to continue to provide support to those most in need in a way that’s most appropriate.

What you can do?

If you know your neighbours well enough, phone them or knock on their door to enquire if they are in need of assistance.

If they say they need some help and have no access to any nearby friends or relatives, then please put them in touch with us via the below email:

[email protected] or call 07494 408301

If you are unsure about a neighbour and suspect they might need some help why not encourage them to contact us? But whatever you do to help, stay safe and follow all the NHS advice.